Reference

Privacy Policy – What We Collect and How We Protect It

When you open an account with us, we collect information to verify your identity, process your JazzCash and Easypaisa deposits, and keep your wallet secure.

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99club Privacy Policy – What We Collect and How We Protect It
GET IN TOUCH

How to Contact Us About Your Privacy

Questions about what we store or how we use your information? Reach out through any of these channels and we'll walk you through your options.

Live chat Open the chat window in your account lobby. We respond during active support hours to clarify what data we hold and how to request changes.
Email support Send a message to our support team with details of your concern. Include your account username so we can locate your records quickly.
Account settings Log into your 99club wallet and visit Settings > Privacy to see what personal information is stored on file and request updates.
HOW WE HANDLE YOUR DATA

Security, Cookies, Retention & Your Rights

We encrypt your account wallet and all payment transfers using SSL security so your JazzCash, Easypaisa and Raast details never travel in plain text.

SSL encryption

All wallet and payment data is encrypted in transit. Your JazzCash, Easypaisa and bank transfer details are protected by industry-standard security protocols.

Cookies & session tracking

We use cookies to keep you logged in and track login attempts. You can clear cookies from your browser settings, but this will sign you out.

Fraud monitoring

Your account activity is scanned for unusual patterns. If we spot suspicious withdrawals or login attempts, we may freeze your wallet until you verify via email or phone.

Payment partner sharing

JazzCash, Easypaisa and Raast receive your transaction data directly from your phone or browser to process deposits and withdrawals. We do not sell this to third parties.

Data retention

We keep your account records for the duration of your membership and for a set period after closure to meet local legal requirements in eligible regions.

Your privacy rights

You can request a copy of your data, ask us to correct mistakes, or request deletion where local law allows. Contact support with your request and verify your account.

Privacy Policy FAQs

Here are the questions we hear most often about what data we collect, how we use it, and what you can do if you want to see or change your information.

We collect your full name, phone number, email, date of birth, and residential address to verify your identity and set up your account. When you make your first deposit via JazzCash or Easypaisa, we confirm your payment method. This information stays on your account so you can withdraw quickly.

No. We share your information only with payment partners like JazzCash, Easypaisa and Raast to process your deposits and withdrawals. We also work with fraud-detection services to keep your account safe. We do not sell or rent your personal information to marketing firms or other third parties.

We retain your records for a set period after closure to comply with local regulations in regions where we operate. This allows us to process final withdrawals and handle disputes. Retention length depends on local law and is available where local law permits. Contact support for details specific to your region.

Yes. Log into your account and go to Settings > Privacy to review stored information. To request a full export of your data, including gameplay history and payment records, contact our support team via live chat or email. We will verify your identity and deliver the file within a few business days.

Visit Settings > Privacy to update your phone number or email yourself. For other fields like your legal name or address, contact support and we will verify your identity before making changes. Keep your account details current so withdrawals via JazzCash and Easypaisa process without delays.

Yes. Your payment details are encrypted and sent directly to JazzCash, Easypaisa or Raast servers. We do not store your full card or wallet number on our servers. Transaction records are kept for your account history and to comply with local payment regulations.

Contact support and request account closure and data deletion. We will verify your identity, process any final withdrawals, and delete your personal information where local law permits. Some records may be retained for legal compliance, but your active account data will be removed from our systems.

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